You said, we did

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We want all SEND services, support and provision to be as good as it possibly can and that’s why your feedback is so important to us.

When we receive feedback from surveys, focus groups and email we demonstrate how we’ve responded to this through a ‘you said, we did’ approach. This helps you to see what impact your feedback has had directly on a service, process, or information area.

On this page we will publish comments received about our SEND services and the actions we’ve taken in response.

We want all SEND services, support and provision to be as good as it possibly can and that’s why your feedback is so important to us.

When we receive feedback from surveys, focus groups and email we demonstrate how we’ve responded to this through a ‘you said, we did’ approach. This helps you to see what impact your feedback has had directly on a service, process, or information area.

On this page we will publish comments received about our SEND services and the actions we’ve taken in response.

  • You said, we did

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    You said We did We are doing
    Parents wanted more consistency in how different schools identified and supported SEND needs
    		 We have worked with schools and parents to revise the Solihull Graduated Approach for schools



    Young people wanted more support when moving from primary to secondary school
    		 School leaders have worked with Solihull Parent Carer Voice and Our Voices Heard to update the transitions guidance for schools to use
    		 School leaders will gather more voices from young people about transition to review the guidance for next year (2025)



    Parents wanted more information on health waiting times and where else to get help
    		 We have created a website where anyone can check the latest waiting times for children’s services and see what support is available whilst they are waiting (SEND support available to residents in Solihull)
    		 We will use feedback from the survey on this site to decide where we need to develop more support.



    Young people wanted more people to listen to them
    		 We worked with young people to create a video on the importance of hearing children’s and young peoples voices (children and young people) and are sharing this with everyone who works with them




    Parents wanted to see more about what we are doing against our Additional Needs Strategy
         		We have put our action plan on the Local Offer JAN Strategy Action Plan Year 2 - Public (solihull.gov.uk)



    Children and young people don’t know enough about our Additional Needs Strategy
    		 We provided an easy read version Additional needs strategy - easy read version (solihull.gov.uk)
    		 We are working on a video and children and young people’s pages on the local offer



    Parents wanted more information on the EHCP process
    		 We worked with Solihull Parent Carer Voice and SENDIAS to run online meetings to talk about this



    Parents wanted to know more about what was happening around SEND in Solihull
    		 We now produce a termly SEND newsletter SEND Newsletter | solihull.gov.uk



    Parents said they were having difficulty contacting staff in the EHCP Service
    		 We have published contact details through Solihull Parent Carer Voice and SENDIAS



    Children and young people said we weren’t always hearing how life was for them
    		 We have set up a short survey for children and young people to complete when they meet with services



    Children and young people said they didn’t really understand their EHCP
    		 We are monitoring how often children and young people are involved in their annual reviews





Page last updated: 16 Dec 2024, 11:05 AM